Sponsored by Sponsored by Hounslow Council
Hounslow Council is providing every household in Hounslow with a £20 electronic or printable voucher which can be redeemed with any participating Hounslow business. This is a great opportunity to get more customers into your business, as well as highlighting to residents what’s available locally and encouraging them to keep supporting their high streets.
The scheme is simple to join and open to businesses operating in Hounslow that make direct sales to customers. Whether you’re in retail, hospitality, digital tech, the building trade or health and wellbeing, you will be able to be part of this exciting initiative. The scheme goes live to residents 31st August 2021 although you can still join the scheme up until 24th December when the scheme ends.
Voucher redemptions are made by scanning the unique voucher codes using a free app. Merchants will be reimbursed with a bank account credit a few days after the sale is logged on the system. Please click here for more FAQs.
We think it’s really important to do all we can to support businesses like yours and explore all opportunities to do that. It’s really easy to sign up, just click on the link below.
Increased awareness through the app/portal and customer word of mouth.
Promotion through Council channels, e.g. enewsletters, social media, public display boards.
Be at the forefront of new ways of promoting local shopping, and local sustainable supply chains making a stronger economy for all.
Be part of a unique scheme demonstrating tangible and visible support for local businesses.
Ensure you get the option to be part of ShopLocal.
Be notified about future ShopLocal plans.
Be able to provide feedback and suggestions on new ways ShopLocal can work for you.
This will allow initial verification checks to be undertaken, to confirm the business exists and operates in Hounslow.
Merchants will use the free Evouchers app to scan voucher codes presented to them by voucher holders, or enter the unique voucher code if required. This will either be in the form of a printed letter or via the app.
If you require any training or assistance, please contact [email protected].
The Evouchers platform takes care of verification, verifying each voucher as it is scanned to ensure validity and voucher balance.
Evouchers will poll all transactions made, and reimburse merchants via BACs payments for any redemptions processed that day.
Reimbursements are processed as BACs payments, so take up to 7 working days to be processed depending on your banking provider. This also allows for a 3 working day customer cooling off period.
No, reimbursements are processed automatically.
There are no fees charged to retailers participating in this initial scheme. Hounslow Council is paying the costs for the administration of the scheme, the voucher sales you make will be reimbursed in full.
No, the value of the transaction is entered in to the mobile app by the server and this amount is deducted from the voucher holder’s voucher balance.
Vouchers are issued using unique, non-sequential voucher codes. Redemption of vouchers is tracked within the Evouchers platform, this enables us to track if and where a voucher has been redeemed.
There is no commitment by registering your interest. You will be listed as a Merchant that accepts the vouchers and so should ensure you accept them from Recipients when presented. You can decide to opt out of the scheme at any time should your situation change.
The initial verification process involves simple checks to confirm your business details and location are correct. No additional checks, such as credit checks, are performed at any time.
Hounslow Council will post a letter out to all households in the borough, each with a unique alphanumeric and QR code. Residents can either use this letter to redeem their £20 voucher, or download the app and a QR code.
The vouchers will not be valid for over-the-counter purchases of alcohol, cigarettes, vape related products or used to place bets including the purchasing of National Lottery and similar products.
Gambling venues, vape shops, and shisha bars will not be accepted as merchants for this initiative. Retail premises, such as Off Licences, who predominantly sell products containing alcohol and tobacco/vaping may consider that they have limited products for which the vouchers could be accepted, but are not excluded. The vouchers cannot be spent on alcohol (for off premises consumption), tobacco and vaping products.
You are able to opt out of the scheme up until the point where you redeem resident vouchers. After you have redeemed vouchers you are still able to withdraw from the scheme, although there will be a cooling off period to allow for purchase appeals.
Your data will be shared with Hounslow Council to gauge the success for future and similar schemes, although it will be deleted within 3 months after the scheme comes to an end. Evouchers will delete your data as soon as the scheme ends.
Yes, if the business is operated from within the borough.
The only businesses currently excluded from participating in the scheme are gambling venues, vape product shops, and shisha bars as the Council is keen to allow as many businesses as possible to participate. The Council will seek to ensure there is a good geographical
spread and wide range of business types able to participate in the scheme and would like to see local, independent businesses as the primary beneficiaries of the initiative.
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